Live first-response and resolve targets for Deskivo Support and Customer Service. Targets run 24×7 or during business hours, including holidays.
| Priority | First response | Resolve | Hours |
|---|---|---|---|
| P1 Critical | 30 min | 4 hours | 24×7 |
| P2 High | 1 hour | 8 hours | Mon–Fri 09:00–17:00 |
| P3 Medium | 4 hours | 48 hours | Mon–Fri 09:00–17:00 |
| P4 Low | 8 hours | 96 hours | Mon–Fri 09:00–17:00 |
Calendar: UK business hours (Europe/London). Targets pause while awaiting customer.
| Priority | First response | Resolve | Hours |
|---|---|---|---|
| P1 Critical | 30 min | 4 hours | 24×7 |
| P2 High | 1 hour | 8 hours | Mon–Fri 09:00–17:00 |
| P3 Medium | 4 hours | 48 hours | Mon–Fri 09:00–17:00 |
| P4 Low | 8 hours | 96 hours | Mon–Fri 09:00–17:00 |
Calendar: UK business hours (Europe/London). Targets pause while awaiting customer.
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