Deskivo Service
Service desk
Tickets from email, the self-service portal or your team, with SLAs, automations, approvals, canned replies and satisfaction scores.
Features
One platform for IT service, assets and stock
Support, devices, spares and purchasing in one place, so your team spends less time switching tools and more time fixing things. Everything here works today unless it's marked "coming soon".
Deskivo modules
Deskivo Assets
Asset register and loans
Every device in one register, with QR labels, check-out with e-signatures, loaner carts and overdue reminders.
Deskivo Stock
Stock and consumables
Track toner, cables and spares by site, with stock movements and reorder alerts before you run out.
Deskivo Purchasing
Purchase orders and suppliers
Raise purchase orders against stock, route them for approval and keep supplier details in one place.
Deskivo Knowledge
Self-service and runbooks
Articles for staff self-service on the portal, plus internal runbooks for your technicians.
Deskivo Insights
Dashboards and reports
Live dashboards, ticket and asset reports with CSV export, and cross-site reporting on higher packages.
Deskivo Portal
Self-service portal
A branded help center where people raise and follow requests, see their devices and loans, and find answers.
Deskivo Projects Projects: coming soon
Change requests today, projects next
Change requests with risk, approval, implementation and back-out plans are available now. Full project planning is coming soon.
Deskivo Service
A service desk your team will actually like
- Tickets from email, the self-service portal or your team
- Priorities with SLA response and resolution targets
- Categories, automations and approval steps
- Canned responses and internal notes
- Confidential ticket types for sensitive issues
- Satisfaction scores after resolution
- Command palette (Ctrl K) to jump anywhere
SLAs and business hours
Targets that fit your working week
- Response and resolution targets per priority
- Choose 24Γ7 or business-hours clocks for each priority
- Opening hours and time zone per organization or site
- Holidays and closure days pause the clock
- SLA status on every ticket and in the ticket list
Deskivo Service
Your whole queue at a glance
- Filter by status and search across every ticket
- Time left on each SLA, right in the list
- CSV export for reporting
Deskivo Assets
Every device, accounted for
- Asset register with custom fields and QR labels
- Warranty dates, locations and full history
- Intune device sync (Standard and above)
Check-out and check-in
Loans that work in practice
- Check-out and check-in with e-signatures and condition notes
- Loaner carts and bulk loans
- Due dates, overdue tracking and reminders
Deskivo Stock and Deskivo Purchasing
Spares and orders without the spreadsheet
- Stock lines per site and location
- Movements with a running balance
- Reorder levels and low-stock alerts
- Purchase orders with approval, and suppliers
Self-service portal
A help center your people will use
- Raise and follow requests from a clean portal
- See their own devices and loans
- Search help articles before raising a ticket
- Your logo and colors (by package)
Roles and permissions
Everyone sees exactly what they should
- Built-in roles for technicians, asset managers, finance and more
- Permissions scoped to each site
- Custom roles (Standard and above)
Sign-in security
SSO and two-factor, built in
- Microsoft Entra ID single sign-on
- Authenticator-app two-factor with backup codes
- Require two-factor for everyone
- Optionally require MFA on Microsoft sign-in
Dark mode
Easy on the eyes
Every screen works in light and dark mode, and Deskivo remembers your choice.
Platform
Platform and administration
Single sign-on
Microsoft Entra ID sign-in, accounts created on first sign-in, Entra groups mapped to roles and user sync from Microsoft Graph.
Two-factor authentication
Authenticator-app codes with backup codes for password sign-in, and owners can require it for everyone.
Multi-tenant
Each organization gets its own isolated workspace at yourname.deskivo.cloud, with sites, locations and roles scoped per site.
Custom domains
Use it.yourcompany.com, with HTTPS certificates issued and renewed automatically (Standard and above).
Branding
Your logo from Starter, full branding from Standard, and per-site branding with your own colors on Enterprise.
Email your way
Send through the Deskivo relay, your own Microsoft 365 or your own SMTP server. Inbound email becomes tickets.
API and webhooks
A REST API with tokens, plus signed webhooks (write access on Standard and above).
Help from Deskivo
Raise tickets with our Support, Billing or Customer Service teams from your own admin area and follow them there.
Public status page
Live service status, incidents and maintenance at status.deskivo.cloud, with email updates.
Be first in when we open.
Join the Deskivo US datacenter waiting list. Our US datacenter is coming online soon.