Terms of Service

1. Who we are and who these terms apply to

Impact Solution Group Limited a company registered in England and Wales (company number 15568941), registered office 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE (“Deskivo”, “we”, “us”). Contact: [TO CONFIRM: legal@deskivo.cloud].

Deskivo is a business-to-business software-as-a-service platform for IT service, asset and stock management. These terms apply to organizations (the “Customer”) that create a workspace, and to the people the Customer authorises to use it (“Users”). By creating a workspace or using the service you confirm that you are acting for a business or other organization and have authority to accept these terms on its behalf. The service is not offered to consumers.

2. Accounts

The Customer is responsible for its workspace, its Users and everything done under their accounts. Keep sign-in details confidential, use single sign-on or two-factor authentication where available, and tell us promptly at [TO CONFIRM: legal@deskivo.cloud] if you suspect unauthorised access. Information you give us when signing up must be accurate and kept up to date.

3. Acceptable use

You must not: use the service unlawfully or to store unlawful content; send spam or unsolicited email through the service; try to access other customers' data or bypass security, rate limits or plan limits; probe, scan or load-test the service without our written permission; reverse engineer the service except where the law allows; or resell the service without an agreement with us. We may investigate and act on suspected breaches.

4. Subscriptions, billing and renewal

Paid packages are billed per organization, monthly or annually in advance, at the prices shown on our pricing page or in your order. Prices exclude sales tax, which is added where applicable. Subscriptions renew automatically for the same period unless cancelled before the renewal date in your admin area or by contacting us. Payments are processed by Stripe. If a payment fails we will tell you and may limit the workspace after a reasonable grace period. We may change prices with at least 30 days' notice, taking effect from your next renewal. Fees are non-refundable except where these terms or the law say otherwise.

5. The Free package

The Free package is provided at no charge, with the limits shown on our pricing page (for example on sites, technicians, users and assets, and no use of the Deskivo email relay). We may change or withdraw the Free package with reasonable notice, and it carries no service commitment of any kind.

6. Customer data

The Customer owns all data it and its Users put into the service (“Customer Data”). The Customer grants us the rights needed to host, process and display Customer Data only to provide, secure and support the service. We process personal data in Customer Data as a processor under our Data Processing Addendum, which forms part of these terms. You can export your data while your subscription is active, and for 30 days after it ends; after that we delete it, subject to backups that expire on their normal cycle.

7. Availability and support

We aim to keep the service available and to fix problems promptly, but unless a separate written service level agreement has been agreed, we do not guarantee any level of availability or response time. We may carry out planned maintenance, and will try to give notice of anything significant.

8. Suspension and termination

The Customer may cancel at any time; paid access continues until the end of the current billing period. We may suspend or terminate access immediately if you materially breach these terms (including non-payment or acceptable-use breaches), if required by law, or to protect the service or other customers. Where reasonable we will give notice first and a chance to fix the problem. Sections that by their nature should survive termination will do so.

9. Intellectual property

We own the service, the software and all related intellectual property. Subject to these terms, we grant the Customer a non-exclusive, non-transferable right for its Users to use the service during the subscription. Feedback you give us may be used freely to improve the service.

10. Warranties disclaimer

We will provide the service with reasonable skill and care. Apart from that, and to the extent the law allows, the service is provided “as is” and we give no other warranties, express or implied, including about fitness for a particular purpose, uninterrupted operation or freedom from errors.

11. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law. Subject to that, neither party is liable for loss of profits, revenue, goodwill or data (except our obligations to restore data from backups), or for indirect or consequential loss, and each party's total liability in any 12-month period is limited to the fees paid or payable by the Customer in that period (or $100 [TO CONFIRM] if on the Free package).

12. Indemnity

The Customer will indemnify us against third-party claims arising from Customer Data or from use of the service in breach of these terms or the law. We will indemnify the Customer against third-party claims that the service, used as permitted, infringes that third party's intellectual property rights.

13. Changes to these terms

We may update these terms. We will give at least 30 days' notice of material changes by email or in the service. Continuing to use the service after the change takes effect means you accept it; if you don't, you may cancel before then.

14. Governing law

These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. This applies to customers based in the United States too, unless a different governing law has been agreed in writing.

15. Contact

Impact Solution Group Limited, 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE. Email [TO CONFIRM: legal@deskivo.cloud].